Delivery and Returns Policy
This policy sets out the delivery and returns terms for products sold by:
VLAD & TUDOSE GROUP & ANVELOPE RECYCLING SRL
105 Main Street, Coșlariu, Alba County, 517676, Romania
Email: anvelope-noi.online@outlook.com
Telephone: +40 770 170 547
1. General provisions
By placing an online order on www.anvelopenoi.shop, the customer confirms that they have read and accepted this policy.
2. Delivery and transport
2.1 Delivery areas
Deliveries are made within Romania via courier companies.
2.2 Delivery times
Estimated delivery time: 1–3 working days from order confirmation.
2.3 Delivery costs
The delivery cost is displayed before the order is finalised.
2.4 Transfer of risk
Risk passes to the customer upon receipt of the product.
2.5 Receipt of the parcel
The customer must inspect the parcel upon delivery. Any visible damage must be noted in the presence of the courier.
2.6 Delivery of products purchased in instalments via TBI Bank
Products are dispatched only after final approval of the loan.
3. Right of withdrawal – 30 days
The consumer has the right to withdraw from the contract within 30 calendar days of receiving the product.
Right of withdrawal and product returns
To initiate a return, please complete the returns form:
Once you have submitted the form, you will be contacted within 24–48 hours.
3.1 Return conditions
- Products in new condition
- Unfitted and unused
- No damage
- Properly packaged
3.2 Return costs
The cost of returns is borne by the customer, except in the case of non-compliant products.
3.3 Refund
Refunds will be processed within a maximum of 14 days, but may be delayed until the products have been received.
4. Non-compliant products
Products are covered by the statutory guarantee in accordance with Government Emergency Ordinance 140/2021.
5. Legal Exceptions
Customised products or those damaged through the customer’s fault cannot be returned.
6. Force majeure
The company shall not be liable for delays caused by events of force majeure.
7. Contact and complaints
8. Alternative Dispute Resolution
Consumers may contact:
Complaints will be responded to within a maximum of 30 calendar days.
Last updated: 2026